Need to cancel? Send your request as soon as possible through Contact us, with your order reference. A request is not a confirmation of cancellation; we first check the production stage.
Before production starts.
You may request cancellation before printing or order-specific finishing has begun. If we confirm the order has not entered that work, the cancelled items are eligible for a full refund of the amount paid for them. For a fully cancelled order that has not shipped, the paid delivery charge is also refunded.
If you want to change size, material, colour, quantity or delivery details, contact us promptly. A change may need a new quote. We will confirm any price difference before proceeding.
Once your print is in production.
Catalog products are made to order, and uploaded models are manufactured to your selected specification. Once printing or order-specific finishing has begun, we do not accept cancellation or returns solely for a change of mind, a different preferred colour, or a mistake in a model or specification you supplied.
This does not exclude remedies for an incorrect, damaged, materially defective or undelivered item, or any rights available under applicable consumer law.
If an item arrives damaged, defective or incorrect.
Please report the issue with your order reference and a description as soon as possible after delivery. Keep the item and packaging, and retain photographs of the item, outer packaging and shipping label for review. The contact form accepts text; we will arrange a suitable way to receive photographs if needed.
After review, an eligible issue may be resolved by a replacement, repair where appropriate, or a full or partial refund. We will confirm whether a return is needed and provide instructions before you send anything back. Do not dispatch a return to an unconfirmed address.
Normal layer lines and minor finish or screen-colour variations consistent with the product description are not automatically defects. A material departure from the agreed item or specification will be reviewed on its merits.
If we cannot fulfil your order.
If an item or custom print cannot be produced as agreed and you do not accept an alternative, the affected items are eligible for cancellation and refund. Any related undelivered shipping amount will be included where applicable. We will not charge for a replacement specification without your agreement.
How an approved refund is paid.
Approved refunds are returned to the original payment method. We will confirm the approved amount and expected refund-initiation date in our response to your request. Your bank or payment provider determines when the credit appears after initiation; processing time can vary. We will provide available refund references so you can track it.
For a partial order refund, the amount reflects the affected items and any applicable delivery adjustment. Do not share a UPI PIN or OTP to receive a refund. We do not require a separate payment to release one.
Failed payments, duplicate debits and unconfirmed orders.
If your account is debited but the order is still pending, use My orders to check payment status before paying again. A failed or interrupted screen does not by itself prove a debit failed or succeeded.
For a duplicate debit or missing refund, contact us with the order and payment references, the payment date and the amount. We will review the provider record and confirm the next step. Please do not include full card details or banking credentials.